![]() ![]() You may be asked to call FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 to schedule an inspection. If an inspection is necessary for your claim, FedEx will notify you. Review the information you have entered, submit the claim form, and print your case number page for your records. If you require further assistance, please call FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339. Proof of value documentation (e.g., copy of original invoice from vendor/supplier, copy of retail invoice/receipt, final confirmation screen if online order with proof of payment, itemized repair invoice or statement of non-repair, appraisals, expense statement, or any other applicable documentation).Serial number(s) of lost or damaged merchandise.Keep all original packaging, including cartons and contents, until the claim resolution process is finished. Photos of package and damaged contents (if appropriate).A scan of the FedEx ® air waybill, FedEx Ship Manager ™ printout, and/or FedEx Ground ® Pick-Up Record.Step 2: Add supporting documents (not required for claim values less than $100.)ĭrag and drop supporting documents from your desktop to your online claim. To file claims for international shipments originating outside Canada and the U.S., contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 for assistance. Add your supporting documentation now or later.Specify your claim type: contents missing, lost shipment, or damaged shipment.Our free white paper breaks down where you'll find the highest increases and explains some of the complicated changes you need to be aware of.You can submit claims for FedEx Express ® and FedEx Ground ® shipments: If you’re not sure if you qualify for one of our FedEx small package shipping programs, contact us and we’ll find the solution that’s right for you.įedEx and UPS rates are increasing in 2020! Make sure you know what to expect so you can mitigate the impact to your bottom line. If you belong to an association we work with, take advantage of our free shipping benefits today. ![]() ![]() Through an association shipping program managed by PartnerShip, you can receive exclusive discounts on select FedEx services. With this ground return pickup option, FedEx creates and delivers the return label to your customer, and then collects the item for the ground return pickup. You can then schedule the express return pickup. You provide your customer with a preprinted return label and they can schedule the pickup, without being charged a pickup fee.įor express shipments, FedEx will create and deliver return shipping labels to your customer and collect the item for return. These prepaid labels allow you to allocate shipping costs and specify a FedEx delivery service upfront, letting you control and plan for return costs.įedEx Ground Package Returns Program simplifies returns for your customers. No charges are assessed until the stamp is used. The customer receives an email with a link and barcode which allows them to access the label and print it themselves if needed.įedEx Express Billable Stamps take the place of airbills and the recipient's information is conveniently preprinted on the stamp. Instead of printing the return label and sending it to your customer, you can simply have it emailed. No charges are assessed until the label is used. With this option you can create and print a return label with FedEx Ship Manager ®, and then include it either in the original shipment to your customer or in a separate correspondence. Here are a few of the return services you can take advantage of: FedEx ® return shipping services make it easy to manage customer returns. If you’re in the e-commerce game, you know that a certain amount of returns is inevitable – especially around the holidays. ![]()
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